7 x 24 hours Customer Services

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop? currently accepts PayPal only.
What are the delivery charges for orders from Online Shop?
Shipping costs will be displayed in shopping cart and will be automatically calculated based on your shipping address and product availability. Ships from local warehouses for as little as 0.
  • For example,  if you were in US and the item you want to buy labeled "USA shipping , the shipping cost is $0; if the item labeled " Hong Kong shipping" the shipping cost is $16.25.
  • If you were in UK and the item you want to buy labeled " UK shipping , the shipping cost is $0; if the item labeled " Hong Kong shipping" the shipping cost is $20.25.
Can you ship to my address? currently can ship to the United States, Canada, the united kingdom, France, Germany, Italy, Spain, Switzerland, Slovenia, Poland. If the above is not your country, you can contact us, maybe we will thus open. P.O. Boxes addresses are not acceptable.
How long will delivery take? How do you ship?
We have UK warehouses, US warehouses and Chinese warehouses; when the product label contains USA shipping, this product is available in the US warehouse, containing UK shipping indicates that the product is available in the UK; contains Hong Kong shipping indicating that it is available in the Chinese warehouse . It takes only 3-5 days for the local warehouse to be shipped when it is in stock, and it may take 2~3 weeks for delivery from Hong Kong, China. In theory, we can send goods from China to any region.
  •  For example, if you were in US and the item you want to buy labeled "USA shipping(3~5 days), it means for standard shipping, you should receive your order within 3-5 business days.
  • ** Shipping speeds are based on carrier transit times and do not include the time it takes to handle and pack a shipment.
What if I received a damaged, defective or wrong item?
Should you receive damaged, defective, or the wrong item(s), please email us at before you start the return process so we can help make it right. It's best if you can attach the photo even a video.
I bought Enegitech battery at amazon or other platforms, how can I get a refund or replacement?
Enegitech promise 30 days money back and 1 year or longer warranty, you can contact the platform or submit a return. It will complete faster if you can attach the photo even a video. If the problem is not resolved, please contact us.
Why is the sale item that I had in my shopping cart yesterday no longer on sale today?
Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!
Does offer coupons?
Every week offers special savings. Follow us on Twitter, friend us on Facebook, and check back regularly for special coupon codes and promotions.

The item I want is out of stock, will it be restocked?
It's hard to say it will be restocked. Quantities are limited and the option of restocking is not readily available. We recommend that if you see something you like, place your orders as soon as possible!

How long will I receive a refund after return it?
If your package arrives at enegitech within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from enegitech.